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Return Policy
Only merchandise in resalable condition may be returned – shipping and handling fees are non-refundable. A SecurityDirect.ca return merchandise authorization (RMA) number is required before returning any merchandise – copy of Invoice is required. Material returned without an (RMA) is subject to refusal. Return requests must be made within 30 days of invoice date. Returned merchandise must be received within 45 days of invoice date. Merchandise must be in original condition, not installed, and original box not marred with writing.
Special orders, or custom merchandise is not subject to return unless factory error.
Material returned without an RMA#, or returned after 45 days is subject to refusal, and/or restock fees.
Cancelled/Refused Orders:
Orders that have been shipped may not be cancelled.
Refused deliveries are subject to restock fees, return shipping charges, and subject to the same guidelines as outlined in our return policy.
Refused orders may not be covered by carriers insurance – check with the carrier.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to most addresses in North America, and Internationally in certain situations. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Delivery Information
SecurityDirect.ca – Shipping Information
Available Shipping Carriers: Canada Post, UPS,Fedex
Free Canadian Shipping:
Please Note: Free shipping on orders over $199.00 CDN before tax only applies to destinations in Canada that are accessible by ground routes. Those areas accessible only by air are exempt from this offer. Those postal codes starting with the following are possibly serviced only by air or are generally more remote: A0K,V0C, A0G, A1V, G0G, J0M, P0L, P0V, R0B, S0J, T0C, T0H, T0P, V0G,V0L,VOW, V0J, VOH, V0N, V0P, V0R, X0A, X0B, X0C, X0E, Y0B. If your area is serviced only by air or is considered remote, then our free shipping offer does not apply and we will contact you at the email address or phone number you provided regarding the costs of your shipment.
Certain restrictions apply on overweight and oversized items.
International Orders:
ALL International orders that are refunded are subject to a 4% processing Fee.
Please note that all USA continental orders are subject to a flat rate of $30 Canadian.
Alaska & Hawaii are also subject to that flat rate, but depending on size and weight of the order, might be subject to higher shipping fees.
All other international orders are subject to $100 Canadian flat rate shipping fee, but may also be subject to higher fees depending on weight, volume and destination. International custom policies might delay the delivery and/or retain the product until the customer pays importation taxes and that this is not the responsibility of SecurityDirect.ca but is in fact the customer’s responsibility.
Order Processing Time:
We try our best to ship same day, or next day. For special orders, and orders requiring customization, there will be delays in shipping. We will reach out to you by email with additional information and updates on shipping times/dates.
In instances where items are back ordered the customer will be notified and given the option to have their order shipped together or in separate shipments as back ordered items become available.
Other Shipping Restrictions:
Warranty issues and manufacturer restrictions prevent certain products from being shipped to all locations. The customer will be notified if an item they have purchased may not be shipped to their location. Knowledge about local regulations/restrictions on the importation of items is the responsibility of the customer. SecurityDirect.ca will not assume liability for products withheld by customs or for any other fees/taxes/expenses incurred during the importation of purchased products.
Shipping Time:
Depending upon the destination and shipping method, the time for a package to arrive varies. A tracking number will be provided to the customer and should appear in the order status after the order has shipped.
Order Changes & Cancellation:
Once an order is received, the order fulfillment process cannot be interrupted to make any modifications such as adding, changing or canceling.
If you need to update your shipping address or shipping method after your order is placed, please call us right away, or email us at Sales@SecurityDirect.ca
Proof of Delivery:
All orders require the signature of the purchaser upon receipt of the package.
Contact Information:
For questions about shipping or other inquiries call us, or email Sales@SecurityDirect.ca
